Refund and Returns Policy

Effective Date: March 15, 2026
Website: https://neelvastr.com/

At NEELVASTR, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, this Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be processed.

Return Eligibility

Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must meet the following conditions:

The product must be unused and unworn
The product must be in its original condition
All original tags and packaging must be intact
The item must not be damaged or altered

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain products may not be eligible for returns, including:

Items purchased during clearance or special sale events
Products marked as non-returnable on the product page
Items that have been worn, washed, or damaged after delivery

Return Request Process

To initiate a return request, customers must contact our support team with their order details.

Please include the following information:

Order number
Product name
Reason for return
Clear photos of the product (if applicable)

Return requests can be submitted through the following contact methods:

Email: contact@neelvastr.com
Contact Page: https://neelvastr.com/contact-us/

Our support team will review the request and provide further instructions.

Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method used for the purchase.

Please note that refund processing times may vary depending on your payment provider.

Exchange Policy

Customers may request an exchange if they receive a product with a size issue or manufacturing defect.

Exchanges are subject to product availability. If the requested item is not available, a refund or alternative option may be offered.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the issue.

Our team will review the request and arrange a replacement or refund if applicable.

Shipping Costs for Returns

Shipping charges for returning products may vary depending on the reason for return.

If the return is due to a damaged or incorrect product, NEELVASTR may cover the return shipping cost.

For other return requests, customers may be responsible for return shipping fees.

Changes to This Policy

NEELVASTR reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Information

If you have any questions regarding returns or refunds, please contact us.