Effective Date: March 15, 2026
Website: https://neelvastr.com/

At NEELVASTR, we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.

Order Processing Time

All orders are processed within 1–3 business days after the order is successfully placed. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with shipping details.

Shipping Locations

NEELVASTR currently ships orders across India. We are continuously working to expand our shipping services to additional locations in the future.

Estimated Delivery Time

Delivery times may vary depending on your location. Most orders are delivered within 3–7 business days after shipping.

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your purchase. In some cases, NEELVASTR may offer free shipping promotions on eligible orders.

Order Tracking

Once your order is shipped, tracking information will be shared with you via email or SMS so you can monitor the delivery status of your package.

Delays and Unexpected Issues

While we strive to ensure timely delivery, there may occasionally be delays caused by courier services, natural events, or logistical issues beyond our control.

NEELVASTR is not responsible for delays caused by third-party shipping providers.

Incorrect Address

Customers are responsible for providing accurate shipping information during checkout. NEELVASTR is not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Email: contact@neelvastr.com
Contact Page: https://neelvastr.com/contact-us/

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Cancellation Policy

Effective Date: March 15, 2026
Website: https://neelvastr.com/

At NEELVASTR, we understand that sometimes customers may need to cancel an order. This Cancellation Policy outlines the conditions under which an order can be cancelled.

Order Cancellation

Customers may request to cancel their order before the order has been shipped. Once an order has been dispatched from our warehouse, cancellation may not be possible.

To request an order cancellation, customers must contact our support team as soon as possible with their order details.

Cancellation After Shipment

If the order has already been shipped, the order cannot be cancelled. In such cases, customers may refer to our Return and Refund Policy for further assistance.

Refund for Cancelled Orders

If an order cancellation request is approved before shipment, the refund will be processed to the original payment method used during purchase.

Refund processing times may vary depending on your payment provider or bank.

Order Refusal at Delivery

If a customer refuses to accept the order at the time of delivery without prior cancellation, NEELVASTR reserves the right to deduct shipping or handling charges from the refund amount.

Policy Updates

NEELVASTR reserves the right to modify or update this Cancellation Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Information

If you have any questions regarding order cancellations, please contact us.

Email: contact@neelvastr.com
Contact Page: https://neelvastr.com/contact-us/